Skooly
Support

We've got your back

Real humans, real answers. Browse instant help, message us, or chat from right inside Skooly.

24/7

Help Center

Instant answers to 100+ how-to and troubleshooting questions, any time of day.

Email support

support@getskooly.com — first response within 1 business day, usually much faster.

For customers

In-app chat

Already using Skooly? Chat with us from your dashboard or the mobile app — our assistant answers instantly, and our team follows up on anything it can't solve.

The promise

Our support commitments

When you run your academy or preschool on Skooly, you're never on your own. Here's what you can count on:

First response within 1 business day

Our team is online Mon–Fri, 9am–5pm Singapore time (GMT+8), and most emails get a reply the same day.

Instant answers, 24/7

Our help center and in-app assistant answer the most common questions immediately — whatever your timezone.

Onboarding & data import

Guided setup gets you live in minutes, with CSV imports for your data. On premium plans, our team migrates everything and sets up your fee schedules for you.

Your data, protected

Daily backups, encrypted in transit and at rest.

With you throughout

Support at every step

Before you decide

Talk to our team on WhatsApp or book a demo. No scripts, no pressure — bring your messiest scheduling problem.

While you onboard

Guided CSV imports get you live in minutes on any plan. On premium plans, our team migrates students, staff, and fee schedules for you during the pilot.

Every day after

In-app chat, email, and a help center that grows every month. When something's urgent, a human looks at it — not a queue.

Answers

Frequently Asked Questions

Email and in-app messages get a first response within 1 business day (Mon–Fri, 9am–5pm SGT), and usually much faster. Our help center and in-app assistant answer common questions instantly, 24/7.

Start with a free 14-day pilot: setup is self-serve and takes minutes, with CSV imports for your existing data. On premium plans, our team migrates your data and sets up fee schedules for you.

Yes — two ways. Self-serve any time: import students, staff, and more via CSV under Settings > Import Data. And on premium plans, our team migrates your existing data for you during onboarding.

Skooly is designed to be picked up without training — most teams are comfortable within a day or two. Our help center has step-by-step guides for every feature, so new staff can self-onboard any time (great for new terms and new hires). And if anyone gets stuck, support is a message away.

Yes. Your data is backed up daily and encrypted in transit and at rest. Parents' and children's information is only visible to the staff you authorize — you control roles and permissions.

You choose a plan and keep going — everything you set up during the pilot stays exactly as is. If Skooly isn't right for you, you can export your data and walk away. No lock-in.

Yes. Parents can download the Skooly One app to view schedules, receive notifications, make payments, and track attendance. Invite parents from the student profile page.

Navigate to Settings > Attendance > Kiosk Devices. Register a new device, configure the check-in method (PIN, QR code, or name search), and set it up on a tablet at your front desk.

Skooly works on all modern browsers including Chrome, Firefox, Safari, and Edge. For the best experience, we recommend using the latest version of Chrome or Firefox.

Existing customers: use in-app chat in your dashboard or mobile app for the fastest answer. Anyone: email support@getskooly.com or use the form below. Professional and Business plan customers get priority response times.

Get in touch

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