Delete your Skooly account
This page explains how to delete your account and what happens to your data. You do not need to sign in to read it.
The app this applies to
- App: Skooly One
- Developer: Skooly Pte Ltd
- Package name: com.skooly.academy
How to request deletion
In the app:
- Open Skooly One.
- Go to Profile.
- Tap Delete Account.
- Confirm with your password.
If you sign in with Google, you will not be asked for a password — confirm the deletion when prompted.
When deletion cannot be completed straight away
In a few cases the app will ask you to resolve something first. This is expected, not a fault:
- You own an organisation with an active subscription. Cancel the subscription on the web portal first.
- You are the last remaining admin of an organisation. An organisation cannot be left unattended, so transfer the admin role to someone else (or close the organisation) before deleting your account.
- You have an unsettled balance. It must be cleared first.
- You are the only guardian on record for a child.You will be asked whether that child’s profile should be removed along with your account.
What is removed and what is retained
Removed:your profile, your sign-in credentials, and your access to any organisation you belong to. If you were the sole guardian on record for a child, that child’s profile is removed with you if you choose that when confirming.
Retained: financial records — invoices, payments and receipts — are kept for 5 years, the period required by Singapore tax and accounting law. This is a legal obligation we cannot waive: a school’s books cannot be rewritten because one user leaves. These records stay with the organisation’s accounts, not with you.
To be plain about what deletion means here: your account is deactivated and disassociated from you. You can no longer sign in, and the retained accounting entries are no longer linked to your identity — we do not claim that every row containing your data is erased from the system. Deleted data may also persist in encrypted backups for a limited period before those backups age out.
Our Privacy Policy sets out our retention periods in full.
If you cannot sign in
Email support@getskooly.com from the address on the account and ask for it to be deleted. We may need to verify your identity before acting on the request. Use this route if you have lost access to the app or to your sign-in method.