Juridique

Conditions d'utilisation

Version: 1.1 Effective date: 30th July, 2026

1. Introduction

Welcome to Skooly. These Terms of Service ("Terms") govern your access to and use of the Skooly platform — our web applications, mobile applications, public storefronts, and related services (together, the "Services") — operated by Skooly Pte. Ltd. (Singapore, UEN 201621842G) ("Skooly", "we", "us").

By creating an account or using the Services you agree to these Terms. If you are accepting on behalf of an education business, you confirm you have authority to bind that business.

2. Definitions

Organization — an education business (academy, studio, tuition centre, preschool, or similar) that subscribes to Skooly to run its operations. Each Organization is a separate tenant on the platform.
Organization Users — admins, staff, and instructors acting for an Organization.
Customers — parents, guardians, and adult students who interact with an Organization through Skooly (portal, mobile app, storefront, kiosk).
Attendees — the students or children enrolled with an Organization. Attendees under 13 do not hold Skooly accounts; their information is managed by their Organization and their parents/guardians.

3. The Services

Skooly provides software for Organizations to manage their business, including: enrollment and attendee management; class, session, and term scheduling; bookings, packages, credits, and memberships; invoicing, payments, fees, discounts, and taxes; attendance check-in (including kiosk mode); parent/student portals and mobile apps; communications, announcements, and push notifications; progress reports; preschool operations (admissions, classrooms, daily reports, learning observations and portfolios); staff scheduling, clock-in, and payroll; expense tracking; online storefronts; and e-invoicing submissions where enabled.

Skooly is a software platform. We are not an education provider, and we are not a party to the relationship between an Organization and its Customers. Educational outcomes, class quality, staffing, pricing, and refund decisions belong to the Organization.

4. Accounts & Eligibility

Account holders must be at least 18 years old, except student accounts, which may be held by students aged 13 or older with the consent of a parent/guardian. An Organization that creates or enables a student account is responsible for confirming that consent has been obtained.
Children under 13 never hold accounts; their data is entered and managed by their Organization and parents/guardians (see the Privacy Policy).
You must provide accurate registration information, keep your credentials secure, and notify us of unauthorized access. You are responsible for activity under your account.
Sign-in options include email/password and Google Sign-In. We may use CAPTCHA and device-verification measures to protect accounts.
Organization (staff) accounts may be used only by the individual the Organization has designated, and solely for performing that person's role for the Organization. Every account is personal to its named holder: credentials are confidential, must not be shared, and no account may be used by anyone other than the person it was created for.
You consent to receive communications relating to the Services electronically — in-app, by push notification, and by email — including agreements, notices, invoices, receipts, statements, and tax documents. Electronic delivery satisfies any requirement that a communication be in writing.

5. Organization Responsibilities

If you use Skooly as an Organization, you additionally agree that you:

are the merchant of record for amounts you charge your Customers, and are responsible for your own pricing, taxes, invoicing accuracy, refund and cancellation policies, and compliance with laws that apply to your business (including consumer-protection, tax, and childcare regulations);
are responsible for the accuracy and lawfulness of the data you and your staff enter about Attendees and Customers, and for obtaining any consents your jurisdiction requires (including consent for photos and media of children you upload, e.g. in daily reports and portfolios);
will use Customer and Attendee data only to operate your education business, not for unrelated purposes;
are responsible for your own obligations under the data-protection laws that apply to you as the controller or responsible party for your Customer, Attendee, and staff data — including, where South Africa's POPIA applies to you, your Information Officer obligations;
are responsible for the acts and omissions of your Organization Users;
will notify us promptly — and in any event within five (5) business days — of any decision to cease or suspend operations, and of any insolvency or financial distress that may prevent you from delivering services your Customers have already paid for.

Organization Agreements. When an Organization is created, Skooly seeds its account with a set of unpublished draft agreement templates appropriate to its type — for an academy, a student agreement, parent agreement, parental consent, and team-member agreement; for a preschool, an enrollment agreement and the associated childcare waivers and consents. Drafts are visible only to the Organization. They are not shown to anyone and have no effect unless and until the Organization reviews and publishes them, and the Organization may edit, replace, or delete any of them at any time.

The templates are generic starting points provided as a convenience and are not legal advice: they have not been reviewed for any particular jurisdiction, and are not a substitute for the forms any licensing or regulatory authority may require. The Organization must review and adapt them before publishing and bears sole responsibility for their content, suitability, and enforceability. By publishing one, the Organization adopts it as its own document.

Publishing Organization Agreements through the platform is optional. An Organization that does not publish them remains solely responsible for putting in place, by its own means, whatever agreements, consents, and authorisations its business and applicable law require — including the consents described in this Section 5. Skooly has no duty to verify that it has done so, and the presence or absence of a published Organization Agreement on the platform is not a representation by Skooly about the Organization's compliance. Skooly has no liability arising from an Organization operating without such agreements or with agreements concluded outside the platform.

Once published, an Organization Agreement is presented to the Organization's staff, parents, and students — in addition to this platform Terms of Service and the Privacy Policy — and their acceptance is recorded. Each Organization Agreement is a contract between the Organization and the person accepting it; Skooly is not a party to it and merely hosts the document and records acceptance.

6. Subscriptions, Fees & Billing (Organizations)

Access to the platform is sold to Organizations on subscription plans with associated feature sets and limits, billed in advance on a recurring monthly or annual cycle as selected at purchase. Fees are stated exclusive of taxes; GST and any other applicable taxes or duties are added at the prevailing rate where required.
Auto-renewal. Subscriptions renew automatically at the end of each billing cycle on the same terms unless cancelled beforehand through the account or by contacting support. You must maintain a valid payment method and authorize us to charge recurring subscription fees to it; if automatic billing fails, we will invoice you for manual payment by a stated deadline.
Subscription fees are non-refundable. No refunds or credits are given for partial subscription periods, unused features, downgrades, or early termination. Cancelling stops future billing; access continues until the end of the period already paid for. (This does not affect rights that cannot be excluded under applicable law.)
Fee changes. We may change subscription fees with reasonable prior notice; changes take effect from the next billing cycle, so you can cancel before they apply. Continued use after the change takes effect constitutes acceptance of the new fees.
Free trials. We may offer free trials at our discretion and may modify or withdraw a trial offer at any time. Unless cancelled before the trial ends, a trial converts to a paid subscription and the applicable fee is charged.
Free features. We may introduce a fee for any part of the Services currently offered free of charge. A feature you actively use will not start carrying a fee without prior notice giving you the opportunity to stop using it; continued use after the fee takes effect constitutes acceptance.
We may suspend or limit an Organization's access for non-payment after reasonable notice.
Payments made by Customers to an Organization (class fees, packages, store purchases) are transactions between the Customer and the Organization — see Section 7.

7. Payment Processing

Payments on the platform are processed by third-party payment providers (currently HitPay and Stripe), under those providers' own terms. Skooly does not store full card numbers.
Customer payments settle directly to the Organization's own account with the payment provider. Skooly never holds, receives, or transmits Customer funds.
The Organization, as merchant of record, bears sole responsibility for chargebacks, payment disputes, reversals, refunds, and provider fees on its Customer payments — including where these arise from services not delivered, cessation of operations, or insolvency — and will cooperate promptly and in good faith in the resolution of any payment dispute, including by providing signed agreements, attendance records, communications, and other supporting evidence reasonably requested.
Each enrollment, booking, or purchase between a Customer and an Organization forms a separate agreement between those two parties on the Organization's terms; Skooly is not a party to it. Customers: your payment and refund relationship is with the Organization — Skooly provides the software rails and is not responsible for an Organization's refund decisions.

8. Content & Intellectual Property

The Services, including all software, design, and platform content, are owned by Skooly and protected by intellectual-property laws.
Organizations and users retain ownership of the content and data they submit ("Your Content"). You grant Skooly a worldwide, non-exclusive license to host, process, transmit, display, and back up Your Content solely to provide and improve the Services. You represent that you own Your Content or have the rights needed to submit it, and that it does not infringe any person's rights. Report suspected infringement to legal@getskooly.com.
We may use aggregated, de-identified usage data to operate and improve the platform.
You may not copy, resell, reverse-engineer, or build competing services from the platform.

9. Acceptable Use

You must not, and must not permit or encourage anyone else to:

use the Services in violation of applicable law, or upload content that is unlawful, infringing, deceptive, or harmful;
harass, threaten, or abuse other users, or use Customer or Attendee data outside the scope permitted by Section 5;
attempt to gain unauthorized access to any account, tenant, system, or data, or probe, disable, or circumvent any security or authentication measure;
collect or harvest personal data of other users — including data about children — beyond what the Services intentionally make available to your role;
scrape, crawl, or bulk-extract data or content from the Services by manual or automated means;
reverse-engineer, decompile, or disassemble the Services, otherwise attempt to derive their source code, or use them to build a competing product or service;
impersonate any person, misrepresent your affiliation, or register an account in a name you have no right to use; or
send spam or unsolicited communications through the Services, or interfere with or disrupt the Services or place an unreasonable load on their infrastructure.

We may remove content, and suspend or terminate access, for violations of this Section.

10. Third-Party Services

The Services interoperate with third-party services (payment providers, Google Sign-In, push-notification delivery, accounting integrations such as QuickBooks, and government e-invoicing systems such as Malaysia's MyInvois where an Organization enables them). Third-party services are governed by their own terms, and we are not responsible for them.

Mobile applications. Our mobile apps are licensed, not sold: we grant you a limited, non-exclusive, non-transferable license (with no right to sublicense) to install and run them on devices you own or control, solely to use the Services under these Terms. For apps obtained from the Apple App Store, the following also applies: these Terms are concluded between you and Skooly only — not with Apple Inc. ("Apple") — and Apple has no obligation to provide maintenance, support, or warranty for the app. If the app fails to conform to an applicable warranty, you may notify Apple and Apple will refund any purchase price paid (none, for a free app); to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app. As between Skooly and Apple, Skooly — subject to these Terms, including Section 12 — is responsible for addressing any claims relating to the app or your use of it, including product-liability, regulatory-compliance, consumer-protection, and third-party intellectual-property claims. Apple and its subsidiaries are third-party beneficiaries of these Terms as they relate to the app and may enforce them against you. You represent that you are not located in a territory subject to a relevant government embargo and are not on any applicable list of prohibited or restricted parties, and you will comply with the App Store's terms and any applicable third-party terms when using the app. Equivalent store terms apply to apps obtained from Google Play.

11. Availability & Disclaimers

We aim for high availability but the Services are provided "as is" and "as available", without warranties of any kind, express or implied — including implied warranties of merchantability, fitness for a particular purpose, and non-infringement — to the maximum extent permitted by law. We do not warrant that the Services will be uninterrupted, error-free, secure, or free of harmful components, or that data will never be lost — Organizations should export and retain their own records where legally required (e.g. tax records).

AI-assisted features. Parts of the Services use artificial intelligence — for example the Skooly CoPilot add-on (operational briefs, suggested message drafts, and attention flags generated from your Organization's data), announcement screening, and AI-assisted support answers. AI output is generated by statistical models: it may be inaccurate, incomplete, or out of date, and it may misstate the underlying data. AI output is provided for convenience only — it is not a record, not advice, and not a substitute for the underlying platform data; invoices, attendance, enrollment, and financial records remain the authoritative source. You must review AI output before relying or acting on it, and an Organization that sends an AI-drafted communication is responsible for its content as if it had written it. Statements made by AI support tools are informational and do not bind Skooly — only these Terms and our official communications do. We may modify, meter, or withdraw AI features at any time. AI output forms part of the Services for the purposes of this Section 11 and Section 12.

12. Limitation of Liability

To the maximum extent permitted by law, Skooly shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or data, arising from the use of the Services — including disputes between Organizations and Customers, educational outcomes, or payment disputes handled by payment providers.

Our total aggregate liability for all claims in any 12-month period shall not exceed the greater of (a) SGD 100 and (b) the amounts paid to Skooly by you (the claiming party) for the Services in those 12 months.

Customers and Attendees: your relationship is with the Organization. Skooly's paying customer is the Organization. Education and childcare services, fees, refunds, safety, supervision, and the Organization Agreements you sign are provided and owed solely by the Organization — any claim concerning them must be brought against the Organization, not Skooly. Skooly's only obligation to Customers and Attendees under these Terms is to provide access to the software on the terms set out here. Except as expressly stated, a person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce any of them.

Skooly does not vet, endorse, or make any representation about any Organization — including its licensing, qualifications, staffing, safety, or financial standing — or about the accuracy of information an Organization publishes about itself. Customers are responsible for their own assessment of an Organization before enrolling or paying.

If you have a dispute with another user of the Services — including between a Customer and an Organization, or between an Organization and its staff — you release Skooly and its officers, employees, and agents from all claims, demands, and damages of every kind, known or unknown, arising out of or in connection with that dispute.

Nothing in these Terms excludes liability that cannot be excluded by law.

13. Indemnity (Organizations)

Organizations will indemnify Skooly against third-party claims — including claims brought by their own Customers, Attendees, or Organization Users — arising from: their services; the acts and omissions of their Organization Users (staff, admins, instructors); their breach of Section 5; their content and Organization Agreements; their handling of Customer, Attendee, or staff data; or their violation of applicable law (including employment law).

If applicable law prohibits an Organization — for example, a government or statutory body — from granting an indemnity, this Section applies to that Organization only to the extent that law permits.

14. Suspension & Termination

You may stop using the Services at any time; Organizations may terminate per their subscription terms.
We may suspend or terminate accounts — immediately, without prior notice, and without liability — that violate these Terms, provide false information, or engage in fraud or illegal activity. Non-payment is handled as set out in Section 6: access may be suspended after reasonable notice and terminated if the arrears are not cured.
On termination of an Organization: a full data export is made available to the Organization, its data is retained for a 30-day grace period (allowing export download and recovery from accidental termination), and it is then permanently deleted. Once handed over, statutory record-keeping duties (e.g. tax retention) rest with the Organization.

Any provision that by its nature should survive termination does so — including accrued payment obligations, Sections 7 (Payment Processing), 8 (Content & Intellectual Property), 11 (Availability & Disclaimers), 12 (Limitation of Liability), 13 (Indemnity), and 16 (Governing Law & Disputes), and the Annex (Data Protection Terms) for as long as we continue to hold Organization Data.

15. Changes to the Services & to these Terms

We may modify the Services over time, and we may update these Terms by publishing an updated version; the current Terms are always available on the platform's Terms of Service page. Non-material changes (such as clarifications or corrections) take effect when published. For material changes we will give at least 7 days' notice — in-app or by email — before they take effect. Continued use of the Services after a change takes effect constitutes acceptance of it; the platform may also prompt you in-app to accept the new version before continuing. If you do not agree to the revised Terms, stop using the Services (Organizations: cancel per Section 6). The version you accepted, with a timestamped digital signature, is recorded in your account.

16. Governing Law & Disputes

These Terms are governed by the laws of Singapore. The parties shall first attempt to resolve any dispute in good faith; failing that, the dispute shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the SIAC Rules for the time being in force, with the seat of arbitration in Singapore. You agree to bring claims in your individual capacity only.

Force majeure. Neither party is liable for failure or delay in performing its obligations (except payment obligations) caused by events beyond its reasonable control — including natural disasters, epidemics, war, terrorism, civil unrest, labour disputes, power or internet failures, failures of hosting or other third-party providers, cyber-attacks, and acts of government. The affected party will notify the other where practical and resume performance as soon as reasonably possible.

General. These Terms — including the Annex (Data Protection Terms), and together with the Privacy Policy and applicable plan terms — are the entire agreement between you and Skooly regarding the Services and supersede prior agreements. If any provision is held invalid or unenforceable, it is limited or removed to the minimum extent necessary and the remaining provisions remain in effect. Our failure to enforce a right is not a waiver of it. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Skooly, and neither of us may bind the other. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

17. Contact

Annex — Data Protection Terms (Organizations)

This Annex forms part of these Terms. It applies to personal data that Skooly processes on behalf of an Organization — the records the Organization and its Organization Users enter, collect, or generate about Customers, Attendees, and staff through the Services ("Organization Data") — and reflects Skooly's role as the Organization's data intermediary, processor, or operator under the data-protection law that applies to the Organization — including the Singapore Personal Data Protection Act 2012, the Malaysia Personal Data Protection Act 2010, and the South Africa Protection of Personal Information Act, 2013 (POPIA). It does not apply to personal data Skooly controls in its own right, which is governed by the Privacy Policy. If you are a Customer with questions about how an Organization handles your or your child's data, contact the Organization directly.

When processing Organization Data, Skooly will:

process it only to provide, maintain, and secure the Services — as configured and instructed by the Organization through its use of the platform — or as required by law, and for no other purpose; improvement and analytics use only aggregated, de-identified data as described in the Privacy Policy;
ensure that personnel authorized to process it are bound by obligations of confidentiality;
implement and maintain appropriate technical and organizational measures to protect it against unauthorized access, disclosure, loss, and misuse, including encryption in transit and at rest, tenant isolation, and role-based access controls;
use the sub-processors identified in the Privacy Policy to support the Services — we will update that list before adding a new sub-processor and give Organizations reasonable notice of the change — imposing data-protection obligations on them consistent with this Annex and remaining responsible for their performance;
notify the Organization immediately, and in any event without undue delay, on becoming aware of a data breach affecting Organization Data, and provide the information reasonably needed for the Organization to meet its own assessment and notification duties;
provide reasonable assistance with individuals' requests to access, correct, or delete their personal data — the Organization remains responsible for managing and fulfilling those requests, and Skooly may redirect individuals who approach it directly to the Organization;
on termination of the Organization's subscription, make Organization Data available for export and then delete it in accordance with Section 14, unless retention is required by law; and
host Organization Data in Singapore (AWS ap-southeast-1). Where providing the Services involves transferring Organization Data outside the Organization's own country, Skooly will process it under this Annex with protection substantially similar to the conditions of the data-protection law that applies to the Organization, and will not transfer it onward to any sub-processor except under written obligations imposing substantially similar protection, including this same restriction on onward transfer.

The Organization remains responsible for the lawfulness of the Organization Data it collects and of its instructions to Skooly — including obtaining the consents required for children's data, photos, and media (Section 5) — and for the accuracy of that data.

Jurisdiction-specific terms

South Africa (POPIA). For an Organization to which POPIA applies: the Organization is the responsible party and Skooly is its operator (POPIA sections 20–21); this Annex is the written contract required by section 21, and paragraphs 1–8 are intended to constitute a binding agreement providing an adequate level of protection for transfers outside the Republic under section 72(1)(a), upholding principles substantially similar to POPIA's conditions for lawful processing and including the restriction on onward transfer in paragraph 8. The Organization remains responsible for: obtaining the consent of a competent person (or establishing another section 35 ground) before recording a child's personal information; its Information Officer obligations; and assessing whether any of its processing requires prior authorisation from the Information Regulator under section 57.